Overview

Each year, we as Oldendorff, carry about 320 million tons of bulk and unitized cargo around the world. We perform 14,000 port calls in 125 countries. On average, we operate 700 chartered and owned ships at any one time. Being with us, means working in a continuously changing internationally environment, where reliability is appreciated as is team spirit. Combined with a healthy driver to keep seeking for areas to develop you and your company to reach higher goals – we welcome you to set sail with us.

The Administration Department is looking for a well-organized, hands-on and service-oriented Travel Manager. As a Travel Manager, you will support internal colleagues with travel arrangements from A-Z. Among other things, you will be responsible for consulting travelers, executing travel services in line with the corporate travel policy and providing support throughout the journey. Upon the traveler’s return, the Travel Manager seeks feedback of travelers for continuous service improvement and supports with post-trip problems. Overall, the role also consists of various administrative duties relating to travel (e.g. invoicing, payments, reporting) and the management of local corporate contracting.

Essential Functions:

• Consulte travelers with all travel related queries
• Create offers in accordance with Oldendorff’s Travel Policy; ensuring that accurate travel related information is provided, and most optimal rates have been acquired
• Coordinate with internal and external partners to ensure all aspects of travel are meticulously planned and executed; including (but not limited to):
  • Flights
  • Accommodation
  • Transportation 
  • VISA
• Send travel documents with all relevant information and documentation pertaining to the travel arrangements and required destination specific information
• Make alternative arrangements if changes arise before/during the trip
• Provide assistance to travelers pre-, during and post trip; always seeking for feedback on service improvement
• Oversee travel expenses including invoicing and payments to service providers
• Create spending and exception reports
• Update databases including traveler profiles and service providers
• Establish and manage corporate relationships with travel agencies and service providers with support of the Travel Desk Team Lead
• Perform other administrative tasks where required
• Backup for Travel and Administration Managers

Skill Requirements:

• 2 years+ of relevant work experience or professional background
• Experience with travel booking tools such as GDS/Online Booking Tools (preferred)
• Knowledge of Geography
• Knowledge of international regulations, customs, and procedures related to aviation and hospitality travel operations (preferred)
• Strong customer service attitude
• Keen attention to detail
• Good communication and interpersonal skills
• Excellent organizational skills with high level of commitment / sense for urgency
• Ability to multitask and work under pressure
• Good problem-solving skills
• English fluency